The vast majority of the decision-making tasks employees and customers must perform are well understood by specific individuals. The problem is not lack of knowledge, but access to the experts that have that expertise. Ideally, everyone would have access to human experts to answer their questions, but that is not generally practical. It is impossible to have experts available for everyone, but it is very feasible to deliver their expert knowledge online 24/7.
The solution is accessible systems that interact with people as if they were talking to human experts to get specific advice and recommendations. This increases efficiency, cuts costs, enhances customer service and spurs growth by enabling new workforce capabilities.
Rule based expert systems are the single best way to provide access and distribution of expert knowledge. Exsys Corvid® enables non-programmers (domain experts) in businesses to capture actual decision-making logic and processes to provide precise advice in online interactive systems. They automatically perform detailed analysis of each individual's situation to provide precise situation-specific recommendations. Systems interact with end users in a conversational manner that emulates the exchange they would have with the human expert. They are given what they really want - the precise answer to their questions and situation, when they need it.
Expert system knowledge automation systems are transforming the way people get answers, use information and analyze data. They automate routine processes and provide expertise access to a more distributed, mobile workforce. Systems can provide advice, increase operational efficiency, intelligently fill out forms, generate complex reports and documents and ensure smoother operations. They can provide online answers for diagnostics, regulatory compliance, troubleshooting, product selection, analysis, CRM – any area requiring decision support and knowledge dissemination.
For over 29 years Exsys Inc has been helping businesses and government agencies deliver advanced knowledge automation systems. Our case studies illustrate the many successful ways Exsys systems have been used to provide knowledge distribution solutions for all levels of needs from individuals to small businesses, and Fortune 100 companies to government agencies. Contact us today to discuss your knowledge automation needs and to set up a web conference where we can build a sample system of the project you have in mind. 